Hi!
I'm Richard, it's great to meet you...
I've been fortunate to have worked with many great people over the years.
I am at my best when working with people who want to work hard but enjoy having some fun along the way.
With my former career in IT and my coaching expertise, I am known for my great communication skills, asking the right question, being people-centred and thinking creatively.
In my free time, I enjoy exploring, both close to home and further afield, ideally combining that with good food and my long-held love of photography! If I really want to relax and get into flow, I'll build a Lego Architecture kit...
​
I also love volunteering each summer to help visitors (and often locals!) get the most out of my great city, London.
Me, in a few lists
My Key UX Skills
UX Research
Surveys & Interviewing
Competitor Analysis
Card-Sorting & Affinity Mapping
Persona Creation
Problem & Outcome Statements
Design Studios
Heuristic Analysis
Feature Analysis & Prioritisation
Ideation & sketching
Low-Fidelity & Mid-Fidelity Wireframes
High-Fidelity Prototypes
Usability Testing
My Transferable Skills
Communication
Empathy
Team-working
Collaboration
Facilitation
Active Listening
Mentor
Coach
Conscientiousness
Genuine
Enthusiasm
Curiousity
Fun & Good Sense of Humour
​
My Favourite UX Tools
Sharpie marker and Post-It notes
Sketch
Figma
Marvel
InVision
Adobe XD
Miro
Trello
Slack
Google Workspace
Apple Keynote, Pages & Numbers
Places I Love
Doubtful Sound, New Zealand
Japan during Sakura
The Lake District, England
Vang Vieng, Laos
Machu Picchu, Peru
Galapagos Islands
Torres del Paine, Chile
Piriapolis, Uruguay
Yosemite, USA
London, my home city!
​
Apps & Sites I Enjoy
Citymapper
BBC News
Audible
Words with Friends
Shazam
Instagram
Lego
Nest
Waze
Moonpig
Netflix
johnlewis.com
My Education
UX Design Immersive Course
General Assembly London, 2020
Accredited Diploma in Coaching
JLP & Association for Coaching, 2019
Master's in Psychology
Birkbeck, University of London, 2013
Bachelor's in Computer Science
University of Exeter, 1991
A picture's worth a thousand words...
I'm fascinated by how images can be a visual diary, can trigger memories and spark the imagination.
Here are few of mine...
My Timeline Highlights
Some of the key dates on my journey...
2020
User Experience Designer
Realising a career in UX was what I was meant to be doing, it was time for a career pivot! An intense and exciting 12-week remote User Experience Design Immersive with General Assembly London has given me an amazing foundation to start my next highlights.
2019
Executive Coach
After 18 months of training, I became a coach enabling me to support my colleagues at the John Lewis Partnership to work through any challenges or issues they faced, work-related or not.
2017
Travelling & Exploring
In recognition of long service, I was granted the once-in-a-lifetime opportunity to have a 6-month paid sabbatical. With my partner, we travelled to 17 countries/territories, enjoying our adventures from trekking to Machu Picchu to diving at the Great Barrier Reef.
2013
Master's in Psychology
Over 4 years, after my full-time day job, I attended lectures and seminars to complete my long term ambition of studying Psychology, culminating in my qualitative research dissertation.
2012
Team London Ambassador
London 2012 was a very special time for me and my city. Training to be a Team London Ambassador was a great volunteering experience that allowed me to be part of it. I've carried on volunteering most years since.
1991
Bachelor's in Computer Science
As I'd enjoyed the very early days of home computing, and with a love of all things technical, Computer Science was a natural choice and it got me into my IT career!
What have I been up to?
The latest selection from my Instagram...